Last updated on May 20th, 2026
This Subscription, Cancellation and Refund Policy (the "Policy") applies to paid products and services offered by DreamFace, including subscriptions, one-time credit packs, digital content creation services, AI generation features, and other paid features made available through DreamFace.
This Policy applies to purchases made directly through the DreamFace website or desktop experience, including payments processed through Stripe, PayPal, or another online payment processor. Purchases made through Apple App Store or Google Play are handled separately under Section 8 of this Policy.
DreamFace is operated by New Port LLC. The billing descriptor on a customer card or bank statement may display as "New Port LLC" or "NewPortLLC".
Payments made to DreamFace are generally non-refundable, except as expressly stated in this Policy or where required by applicable law. Nothing in this Policy limits any mandatory cancellation, refund, cooling-off, or consumer protection rights available under applicable local laws.
DreamFace provides digital content creation services. Creating, generating, processing, storing, downloading, exporting, or otherwise using content may consume computing, storage, model, and other platform resources. For this reason, refund eligibility may depend on whether the purchased subscription, credits, or services have been used, and whether content has already been generated or otherwise consumed.
For purchases made directly through DreamFace on the web, including purchases processed through Stripe or PayPal, customers may submit a refund request within seven (7) days of purchase by contacting DreamFace through the feedback function on the platform or by emailing dreamface@newportai.com.
Submitting a refund request within the seven-day window does not guarantee approval. Refund eligibility will be reviewed based on this Policy, applicable law, the type of purchase, whether the relevant credits or services have been used, and whether any generated content has been created, downloaded, exported, or otherwise consumed.
DreamFace may offer one-time credit packs or similar usage-based entitlements. Credit packs are non-renewing digital purchases and may be used for advanced AI generation or other paid features.
If a credit pack is unused or partially unused, a customer may request a refund within seven (7) days of purchase. If approved, the refund will be calculated on a pro rata basis based on the unused portion of the purchased credits.
Credits that have already been used are not refundable. Any portion of a credit pack that has been consumed to create, generate, process, download, export, or otherwise use content will not be refunded. DreamFace does not currently issue promotional or bonus credits as part of the relevant credit packs for this Policy; if promotional credits are introduced in the future, DreamFace may apply separate rules for such credits.
DreamFace subscriptions may renew automatically according to the billing period selected at purchase, such as weekly, yearly, or another available subscription period. The subscription price, billing period, and renewal terms should be reviewed by the customer before completing a purchase.
Customers may cancel a subscription through the applicable subscription management page, app store, or platform used for the purchase. Cancellation stops future renewals but does not automatically refund the current billing period or any prior billing periods.
DreamFace subscriptions are not refunded on a pro rata basis for unused time in the current billing period. After cancellation, customers may continue to access paid subscription features until the end of the then-current billing period, unless otherwise stated at the time of purchase or required by applicable law.
DreamFace does not currently provide a separate renewal reminder before each subscription renewal, unless such reminder is required by applicable law or provided by the relevant platform. Customers are responsible for managing their subscription before the next renewal date.
If a customer believes that a DreamFace charge was made without authorization, the customer should contact DreamFace immediately at dreamface@newportai.com so that DreamFace can investigate the transaction, review the relevant account activity, secure the account where appropriate, cancel unauthorized activity, and, where appropriate, issue a refund.
When contacting DreamFace regarding a suspected unauthorized transaction, customers should provide the email address associated with the DreamFace account if known, the transaction date, the transaction amount, the last four digits of the payment card if available, and any receipt, invoice, or statement information that may help DreamFace locate the transaction.
If a payment card may have been compromised, the customer should take appropriate steps with the card issuer to protect the card from further unauthorized use. DreamFace encourages customers to contact DreamFace first so that the issue can be reviewed and resolved directly where possible.
To submit a refund request, customers should contact DreamFace through the feedback function on the platform or by emailing dreamface@newportai.com.
A refund request should include:
DreamFace will review refund requests within seven (7) business days after receiving sufficient information to evaluate the request. If additional information is needed, the review period may begin after the customer provides the requested information.
If a refund is approved, DreamFace will issue the refund to the original payment method. Approved refunds are generally processed by the relevant payment platform within up to ten (10) business days. The customer's bank, card issuer, or payment provider may take additional time to post the refund to the customer's account.
Purchases made through Apple App Store are subject to Apple's payment, cancellation, and refund rules. Refund requests for Apple App Store purchases must be submitted through Apple.
Purchases made through Google Play are subject to Google Play's payment, cancellation, and refund rules. Refund requests for Google Play purchases must be submitted through Google Play.
DreamFace may not be able to directly refund purchases made through Apple App Store or Google Play unless permitted by the relevant platform. DreamFace may, where appropriate, provide reasonable support information to help customers identify their account or purchase.
For subscriptions purchased directly through DreamFace on the web and processed through Stripe, PayPal, or another supported payment processor, customers can cancel future renewals through the DreamFace account benefits or subscription management page.
Canceling a Stripe or PayPal subscription prevents the next recurring payment from being charged. It does not cancel, shorten, or automatically refund the current subscription period already paid for. To avoid being charged for the next billing cycle, customers should cancel before the next renewal date, and no later than the time required by the applicable platform or payment processor.
DreamFace may deny or limit a refund request where DreamFace reasonably determines that the request is abusive, fraudulent, inconsistent with this Policy, or associated with repeated refund requests, repeated payment disputes, unauthorized use, payment instrument abuse, account misuse, or other suspicious activity.
Where appropriate, DreamFace may take risk-control measures, including suspending or restricting an account, revoking or withholding credits or paid features, requiring additional verification, blocking future purchases, or restricting payment methods associated with accounts, cards, devices, IP addresses, or other risk signals connected to prior disputes or abusive activity.
These measures are intended to protect DreamFace, legitimate customers, payment partners, and cardholders from unauthorized transactions, misuse of the service, and repeated payment disputes.
Charges for DreamFace purchases may appear on a customer card or bank statement as "New Port LLC" or "NewPortLLC". Customers who do not recognize a charge with this billing descriptor should contact DreamFace at dreamface@newportai.com before taking further action, so that DreamFace can help identify the relevant DreamFace account, invoice, subscription, or credit pack purchase.
For refund requests, subscription cancellation questions, billing issues, suspected unauthorized transactions, or questions about this Policy, customers may contact DreamFace at:
Customers should include sufficient account and transaction information so that DreamFace can locate the purchase and review the request efficiently.